Unlocking Business Success
Why Recruiting the Right Person is Imperative for Your Growth
Recruitment of care staff for care homes and domiciliary care is a critical investment, as the cost of making the wrong hiring decision can be substantial. Not only do you invest time and money in training new staff, but an ill-fitting employee can disrupt the established culture and affect the quality of care provided. Therefore, it is essential to prioritise a rigorous selection process that not only assesses skills and qualifications but also aligns with your business values. Creating a supportive and positive atmosphere is vital in attracting and retaining dedicated staff who genuinely want to contribute to a nurturing environment for your clients. By focusing on strategic recruitment, you can build a team that thrives, ensuring both care excellence and staff satisfaction.
SUMMARY OF CASE HISTORY
Delegation transforms many aspects of your business as well as reduces stress for business owners
HELP WANTED
To sort out retention of staffing as the turn over is very high. The business owner didn't know why they were struggling to keep staff but it was costing the business a lot of money and time. As soon as someone was trained up, it felt like they no sooner left!
HELP RECEIVED
A detailed look at the staff and history of why staff were leaving was conducted to understand what was happening. There was no recruitment policy in place or interview notes to ensure consistency within managers when conducting interviews. Managers were not trained in how to interview so consequently were not understanding whether the interviewees value system matched the business. A review was conducted about how staff were managed within the business and missing policies and processes were created. There was no clear staff structure within the business leading to frustration with staff. All these issues were contributing to the high turnover rate.
RESULTS
A clear recruitment strategy was put in place so all managers could interview consistently. The managers each received training on how to interview effectively to elicit important information. They understood that it was important to match the right candidate to the business values and ways of working.
OUTCOME
The recruitment strategy meant new staff naturally held the values of the business so did not have any internal conflicts within themselves. Staff worked with the business rather than against it. Two years on all new recruits have stayed and staff who were once unhappy, now love the new way of working.
Managers felt respected and trusted. They had clear lines of responsibility for specific areas of the business. Disputes were minimised and staff knew exactly who to go to with any problems due to the clear staff structure. Frustration was eliminated as the queries were answered quickly and by the right person.
The whole staff dynamic has changed so that the business functions effectively and is not wasting unnecessary time or money on recruitment.
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Call 07748 052522 to discuss your needs.
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Telephone: +44 (0)7748 052522
E-mail: colin@chbss.co.uk
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